BAY CITY MI, MI
Under the direct supervision of the Home Care Manager this position is responsible to provide a high level of customer service to the caregivers. Manages all functions of scheduling to include ensuring schedules covered with trained personnel, document missed visits, changes and coverage and communicates to clients and caregivers expectations of visit. Independent judgment is required to plan, prioritize and organize workload, recommends changes in office practices or procedures.
Cover schedules with the most qualified and best fit for the client based on client feedback and caregiver experience.
Cover open shifts on a daily basis to include call off s, changes in schedule, etc.
Communicate changes in schedule or caregiver to the client
Ongoing communication with the client in the event of a schedule is not covered. Offer options to include changing schedule, alternative caregiver, etc.
Contact caregiver and client in the event the caregiver does not clock in timely.
After orientation complete, meet with each new caregiver to discuss availability, location preference and experience. Assign schedule as necessary.
Document all changes in schedule or caregiver in Axis Care.
Daily reporting in regards to missed visits, open cases and open shifts.
Document refusal of cases or shifts by caregivers.
Manage and communicate corrective actions per company policy
Maintain all files, electronic and paper.
Reports all complaints, concerns, hospitalizations to appropriate personnel.
Build relationships through ongoing conversation with the clients and caregiver for a better level of customer service.
Ensure all policies and procedures are followed by clients, caregivers and staff.
Auditing of timesheets to ensure they are complete and accurate. In the event of an incomplete or incorrect timesheet, contact caregiver.
Position Type and Expected Hours of Work
This is a full-time position, and hours or work and days are Monday through Friday from 8: 00am to 4: 30pm with a one-hour lunch. One night of on-call is required.
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, travel to client s homes for initial visits is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Travel is primarily local during the business day, although some out of the area travel may be very required.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Required Education and Experience
High school diploma or equivalent.
Previous administrative & customer service experience.
Excellent communication skills- written and verbal
Preferred Education & Experience
Associates degree in related field preferred.
Prior scheduling in a homecare environment preferred.
Prior medical/caregiving experience
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.